FAQ: Free Samples

Q1: Do you offer free samples?
A1: Yes, we offer free samples for our existing bamboo product models. This includes free samples and free customization of logos for these products.

Q2: How can I request a free sample?
A2: To request a free sample, please contact our customer service team via email or through our website’s contact form. Be sure to specify the product you’re interested in, and we will guide you through the process.

Q3: Are there any shipping costs for the free samples?
A3: While the sample itself is free, the shipping cost is typically covered by the customer. You will be informed of the shipping charges before your sample is shipped.

Q4: How long does it take to receive my free sample?
A4: Free samples are generally shipped within 2-5 business days. Delivery times may vary depending on your location and the shipping method used.

Q5: What if I need a custom sample?
A5: If you require a sample based on your specific needs or a custom mold, the mold fee will need to be covered by the customer. However, this cost will be partially refunded in batches when you place a formal order.

Q6: Can I request multiple free samples?
A6: We usually provide one free sample per customer for our existing product models. If you require additional samples or customized products, please contact us to discuss further options.

Q7: Are there any limitations on the products available as free samples?
A7: Free samples are available for most of our existing bamboo product models. Custom designs or molds will incur additional fees. Please inquire with us for specific product eligibility.